Consumer information for Aotearoa
This page summarises public laws that may protect you when you buy goods or services in New Zealand. It is general information only—not legal advice. Read the full statutes or talk to a lawyer for your situation.
Transparent pricing
We list programme fees before you commit. If an advertisement quotes a price, the checkout or invoice matches that price unless we clearly disclose additional optional charges upfront.
The Consumer Guarantees Act 1993 implies guarantees about acceptable quality, fitness for purpose, and matching descriptions for goods and services supplied to consumers in trade. Some business-to-business transactions can contract out of specific guarantees—if that applies, we will say so in writing before payment.
The Fair Trading Act 1986 prohibits misleading or deceptive conduct, unsubstantiated representations, and certain unfair practices. We avoid exaggerated claims about health, wealth, or guaranteed outcomes from evening habit programmes.
Consumer Protection (MBIE) hosts plain-English guides: consumerprotection.govt.nz. The Commerce Commission enforces fair trading: comcom.govt.nz. Smaller claims may go to the Disputes Tribunal: disputestribunal.govt.nz.
Unsolicited email
Marketing messages
We only send promotional email when you have consent or another lawful basis under the Unsolicited Electronic Messages Act 2007. Every marketing email includes an unsubscribe link.
Return and refund detail lives in our Return Policy.